CHANGE MANAGEMENT

· Organisational structure
o Establish clear pathways for communication
o Ensure a high level of staff support
o Develop a stable system of meetings
o Update job descriptions to reflect new model
o Establish clear accountability mechanisms, reporting and planning

· Service delivery model
o Develop model to support self-responsibility and ownership in drop in space
o Explore and expand exit points for young people

· Physical space re-arrangement
o Ensure involvement of young people

INFRASTRUCTURE

· Develop a stable and sustainable administrative systems

· Ensure relevant and effective policies and procedures
o Complete updating and implementation of all policies and procedures
o Review annually

· IT
o Ensure a fully developed and maintained web site
o Develop centralised communications systems
o Secure full time IT worker

· Staffing
o Improve staff support systems and processes
o Increase admin staff with addition of one full time admin worker

· Financial management
o Establish effective financial management system
o Develop savings plan

· Develop a standardized electronic and paper filing and archiving system both centrally and within work groups

SERVICE DELIVERY

· Physical space
o Developing options for off-site area for art studio, activity space, resource development
o Develop options for alternative premises
o Develop reception space and seek funds for resources to staff it

· Programs
o Ensure a fully funded activities program
o Ensure a fully funded drop in program
o Ensure a fully funded outreach program
o Develop a rolling program of education, training and skill development
o Ensure a fully funded health promotions program
o Secure ongoing funding for arts coordinator position

· Case management
o Ensure full implementation of case management system

· Development of system for recording and examining young people’s feedback
o Develop processes through case management system
o Develop appropriate web space for anonymous feedback

· Housing options
o Explore options for housing alternatives for young people
o Explore options for supervised accommodation for under 18 year olds

· Explore options for young people’s participation in BYS
o Explore possibility of volunteer program
o Explore possibility of paid work options
o Resource a peer support program

· Expand resource production role of BYS

SECTOR DEVELOPMENT

· Targeted collaborations and interagency partnerships with other organisations (youth sector, arts organisations, etc)
o Increase profile for BYS
o Ensure a stronger voice for young people
o Ensure up to date services and information provided by BYS
o Develop advocacy strategies

· Influence responsiveness of mainstream organisations through networking, training, information sharing

FUNDING

· Development of targeted annual approach to funding reflecting needs of organisation

· Increased relationship with funding bodies and key individuals
o Develop strategy to develop ongoing relationship with QH as key focus

· Development of planned approach to submission writing
o Proforma budget information to be developed
o Develop annual plan of available funding sources

· Explore options for fund raising
o Consumables
o $$ donations

· Develop strategy for attracting corporate sponsorship

PUBLICITY AND PROMOTIONS

· Publicity information for service
o Develop brochure
o Develop information sheet for young people
o Develop calendar of events
o Explore option for mural in car park

· Raising community profile of organisation
o Contact local businesses
o Develop plan for international profile
o Develop plan for approach to corporations

· Media liaison

· Public education

STRATEGIC PROFILE

· Organisational enterprise projects
o Development of existing BYS resources for sale
o Documenting and selling BYS programs
o Developing service models for other areas; consultancy

REVIEW AND DEVELOPMENT

· Annual review of service delivery
o Review of young people’s changing needs and BYS responses

· Annual review of strategic plan; development of operational plan

· Research partnerships with universities

· Develop processes to consider and implement findings from project evaluations